Shipping Policy

Effective date: October 2, 2026

This policy explains how Driftless Research processes and ships orders for research materials within the United States.

1. Where we ship

We currently ship to U.S. delivery addresses where the sale, shipment, possession, and intended research use of the ordered materials are lawful. We may decline or cancel an order if we determine that shipment would violate law, carrier restrictions, our research-use policy, or another compliance requirement.

2. Processing time

Orders are generally processed within 1–3 business days after payment authorization and any required order or compliance review. Business days are Monday through Friday, excluding U.S. federal holidays. If we cannot process an order within that timeframe, we will make reasonable efforts to notify you. You may request cancellation for a full refund if the order has not yet entered fulfillment or shipped.

3. Transit time

Standard domestic transit is generally 3–7 business days after carrier acceptance. Carrier transit estimates are not guaranteed and may be affected by weather, holidays, service disruptions, destination, or other circumstances outside our control.

4. Shipping charges

Standard U.S. shipping is $10 per order unless a different amount is clearly displayed at checkout or a promotion expressly provides otherwise. Expedited or special handling options, if offered, will be shown at checkout.

5. Tracking

When tracking is available, we will send tracking information to the email address associated with the order after the carrier accepts the shipment. Tracking may take time to update after a label is created.

6. Accurate delivery information

You are responsible for providing a complete and accurate shipping address. Contact us as soon as possible if you notice an error. We cannot guarantee address changes after an order enters fulfillment. If a package is returned because of an incorrect or undeliverable address, we may charge reasonable reshipping costs before sending it again.

7. Lost, damaged, or missing shipments

If tracking shows no meaningful movement, a package appears lost, or the shipment arrives damaged or incomplete, contact {EMAIL} promptly. For delivered packages that cannot be located, contact us within 3 business days of the carrier's delivery scan. We may ask you to cooperate with a carrier investigation and provide photographs, packaging, or other information. Verified claims are handled under our Refund & Return Policy.

8. Product handling after delivery

Research materials should be received, stored, handled, and disposed of in accordance with product-specific documentation, label instructions, applicable safety practices, and law. Shipping does not change the intended-use restrictions that apply to any product.

9. Research-use restriction

For Research Use Only. Products are not intended for human or veterinary use, ingestion, injection, administration, diagnostic use, therapeutic use, or any other clinical or personal-use purpose.